Accessibility - Guests Requiring Assistance

Guests requiring assistance

If you require a companion to facilitate your visit to the cinema, ODEON participates in a scheme where people with disabilities can obtain one free ticket for a person accompanying them to the cinema. No proof of disability is required. 

Additionally, if you have a UK CEA Card you can register your card within the Accessibility section of "My Details" of your ODEON Premiere Club or “My ODEON” online profile and every time you book, our website will automatically ask you if you need the free companion ticket.

Alternatively, if you have a large/complicated booking, require more than one companion on your visit or you need some assistance please contact our “Disability and Accessibility Helpline” or simply speak to one of our Team Members at the cinema Box Office.

If you have a guide or other assistance dog which you require to accompany you to the cinema, please let one of team know so they can advise you on our policies.

Disability & Accessibility Helpline

Our agents are available to help:

Mon-Thurs 9am-5pm 

Fri-Sat 9am-8pm 

Sun 10am-5pm

Phone: 00800 4582 4582

Alternatively you can send us a message via our Contact Us form.